Privacy Notice

When you engage with us or require our services, we may collect the following categories of data:

Identity & Contact Information

Name, residential or business address, email address, phone number, and government-issued identification documents.

Account & Service Information

Business or organisational details, Starlink Kit ID, subscription details, invoices, payment history, service usage data, and customer account records.

Authentication & Security Data

Login credentials, one-time passwords (OTPs), verification tokens, access logs, and other security-related information used to protect your account and our systems.

Meta App Data (WhatsApp OTP)

WhatsApp phone numbers and OTP verification status used solely for Know Your Customer (KYC) and onboarding purposes.

Financial Information

Bank account details, payment information, and, where applicable, Bank Verification Number (BVN).

Technical & Usage Data

IP addresses, browser type, device information, video recordings or photos (where applicable), system logs, and analytics data for security, troubleshooting, and service improvement.

Employment-Related Data (for Staff and Contractors)

Curriculum vitae (CVs), next-of-kin details, bank details, certifications, training records, and other human resources information.

Industry-Specific & Compliance Data

Project site access records, regulatory compliance documentation, and other information required to meet industry and legal obligations.

We collect and process your personal data with your consent and will seek additional consent if we intend to use it for purposes beyond those originally stated. Consent will never be sought or used for activities that promote atrocities, hate, child rights violations, criminal acts, or anti-social conduct.

We collect data through forms, contracts, emails and communications, digital platforms, and authorized third parties.

Where applicable, personal data may also be received from other sources in compliance with legal or regulatory obligations.

When you engage with us or require our services, we may collect the following categories of data:

• Provide and manage connectivity services, including Starlink subscriptions.
• Enable customer onboarding, including KYC and OTP verification.
• Deliver self-service features: activating terminals, suspending/resuming service, monitoring performance, accessing invoices, and managing payments.
• Process transactions and send billing reminders.
• Improve, secure, and personalize our services.
• Comply with regulatory and legal requirements.

We may share your data only under these circumstances:

Service Providers

With trusted partners that support hosting, billing, payment processing, authentication, and technical support.

Meta Platforms

With Meta (e.g., WhatsApp) strictly for OTP delivery and verification.

Regulatory Authorities

Where required by law or regulation.

Business Transactions

In the event of a merger, acquisition, or corporate restructuring.

We implement industry-standard technical and organizational measures to protect your data against unauthorized access, loss, or misuse. These measures include access controls and staff training on data protection and confidentiality.

While we take all reasonable steps to protect your information, no online system can be guaranteed to be completely secure.

Depending on your jurisdiction, you may have rights to:

• Access a copy of the personal data we hold about you.
• Correct or update your personal data.
• Request erasure of your personal data when it is no longer needed for its original purpose.
• Limit or restrict how we process your personal data in certain circumstances.
• Object to the processing of your personal data.
• Withdraw consent for optional data uses (such as WhatsApp OTP).

• OTP and verification data are temporary and deleted once onboarding is complete.
• Service account and billing data are retained as long as your subscription remains active or as required by law.
• Data is securely deleted when no longer needed.

Our services are intended for adult customers and business use only. We do not knowingly collect personal information from children under 13 (or the relevant age of consent in your jurisdiction).

We may update this Privacy Policy from time to time to reflect changes in our services or legal obligations. Updates will be posted on our website, and where appropriate, we will notify you directly.

If you have questions or concerns about this Privacy Policy, please contact us:

Fieldbase Services Limited