Always-On monitoring and rapid response when issues arise

Round-the-clock network operations centre monitoring, remote troubleshooting, and field engineer dispatch across Nigeria, Ghana, DRC United Kingdom, and Angola. Keep your infrastructure running with expert support.

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Overview

Infrastructure requires ongoing support. Equipment fails. Connectivity drops. Environmental conditions change. When problems occur, you need expert help—fast.

Fieldbase Network Operations Center (NOC) provides 24/7/365 monitoring and support. Our team watches your infrastructure continuously, responds to alerts, troubleshoots remotely, and dispatches field engineers when on-site intervention is needed.

Support tiers

Standard Support

Ideal for stable environments needing dependable assistance with routine issues and general system support.

What you will get

Business hours
Email/phone
8-hour response time

Premium Support

Designed for growing operations that require quicker resolutions, closer monitoring, and more hands on support.

What you will get

24/7
4-hour response time
Dedicated account manager

Enterprise Support

Built for mission critical systems where uptime is essential, with priority handling and immediate expert intervention.

What you will get

24/7
2-hour response time
Guaranteed on-site response

We can help you with

24/7 NOC Monitoring

Real time monitoring of connectivity, power, and equipment status, combined with proactive fault detection, automated alerting, structured incident ticketing and escalation, and detailed performance tracking with SLA reporting.

Remote Troubleshooting

Remote diagnosis and resolution of network issues, along with configuration updates and optimizations, as well as firmware upgrades and security patch management.

Field Engineer Dispatch

On site support when remote resolution is not possible, including hardware repairs and replacements, with rapid emergency response for critical failures.